Last Updated: 24 August 2026
This Privacy Policy explains how Dutch Horizon Holding B.V., operating under the trading name Polderpass, collects, uses, stores, and protects personal information when you visit polderspass.com, contact us, or use our travel and booking services.
We are committed to handling personal data responsibly and transparently and to complying with applicable data protection requirements, including the General Data Protection Regulation (GDPR).
The data controller responsible for personal data processed through Polderpass is:
Dutch Horizon Holding B.V.
Trading Name: Polderpass
Waterlandplein 292 E
1024NB Amsterdam
Netherlands
KVK Number: 93130910
VAT Number: NL 863067773B01
Email: [email protected]
Phone: +31 20 636 26 24
Website: polderspass.com
These company details are the official details specified for Polderpass in the project brief.
Depending on how you interact with Polderpass, we may collect information that you voluntarily provide to us, including:
Your first and last name
Email address
Telephone number
Contact and enquiry information
Trip or tour preferences
Booking information
Information required to complete a reservation
Communications you send to our team
Payment-related transaction information where required for a booking
When you use our website, certain technical information may also be processed, such as browser and device information, IP address, cookie preferences, website interaction information, and similar technical data where permitted by law.
Our booking process is designed to collect only the information necessary to complete a booking.
We may collect personal information when you:
Complete our contact form
Contact us by email or telephone
Browse or interact with our website
Make or attempt to make a trip booking
Request information about a tour or experience
Contact us about an existing booking
Provide your cookie or tracking preferences
Otherwise voluntarily provide information to Polderpass
Some technical information may be collected automatically through cookies and similar technologies, subject to your consent where consent is legally required.
We may process personal data to:
Respond to enquiries and requests
Provide information about our trips and experiences
Process and administer bookings
Send booking confirmations and relevant trip information
Provide customer and booking support
Process legitimate transaction requirements
Operate and secure our website
Maintain records relating to bookings and communications
Understand how visitors use our website where permitted
Comply with legal and regulatory obligations
Prevent fraud, misuse, or security incidents
Manage consent and privacy preferences
We do not collect personal information simply because it may be useful in the future. Information collected through the booking process should be limited to what is needed to complete and administer the booking.
Where GDPR applies, we process personal data only when an appropriate legal basis exists.
Depending on the circumstances, this may include:
Contractual necessity: when processing is required to arrange, administer, or fulfill a booking or to take requested steps before entering into a contract.
Consent: when you have given us permission for a particular type of processing, including certain cookies or advertising technologies.
Legitimate interests: when processing is reasonably necessary for legitimate business purposes, provided those interests do not override your fundamental privacy rights.
Legal obligations: when we must process or retain information to comply with applicable laws or regulatory requirements.
Where processing relies on consent, you may withdraw that consent subject to applicable law.
Polderpass offers bookable travel experiences and packages.
When a booking is made, we may process the information necessary to complete the reservation, provide confirmation, communicate relevant trip details, and provide customer support.
Payments may be handled through a third-party payment service integrated with the website.
The Polderpass development brief identifies WordPress-compatible payment solutions such as Stripe or Mollie as examples, but does not confirm which payment processor will ultimately be used. The final Privacy Policy should therefore be updated with the selected payment provider before launch.
We do not intend to collect more personal information during checkout than is reasonably necessary to complete a booking.
Polderpass may use cookies and similar technologies for website functionality, consent management, analytics, and advertising measurement where appropriate.
Because Polderpass targets visitors in the EU and Netherlands, the website is intended to display a cookie consent mechanism before non-essential tracking begins.
Visitors should be able to make appropriate choices regarding non-essential cookies and tracking technologies.
For further information, please review our Cookie Policy.
Polderpass may run advertising campaigns through platforms including Taboola and Outbrain/Teads.
These services are intended to bring visitors to Polderpass rather than display third-party advertising widgets on the Polderpass website.
Where advertising pixels, measurement technologies, or similar non-essential tracking technologies are implemented, they should only operate after the appropriate visitor consent has been obtained where required.
The project brief specifically requires cookie consent before tracking begins and states that the Outbrain tracking pixel should fire only after explicit consent.
We may share personal information only when reasonably necessary for operating Polderpass and providing requested services.
Depending on the final technical and booking setup, recipients may include service providers involved in:
Website hosting and technical infrastructure
Payment processing
Booking administration
Email communications
Website security
Analytics or measurement, subject to applicable consent
Advertising measurement, subject to applicable consent
Professional or regulatory services where legally required
We may also disclose information where required by law, regulation, court order, or another valid legal obligation.
The supplied development brief does not identify the final hosting, analytics, booking, email, or payment providers. These providers should be added to this policy once the site’s final technology stack has been confirmed.
Some service providers may process personal data outside the European Economic Area.
Where such transfers occur, Polderpass will take appropriate steps required under applicable data protection law to ensure personal data receives an appropriate level of protection.
The exact international transfer arrangements will depend on the third-party services ultimately selected for the website.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, administering bookings, maintaining appropriate business records, resolving disputes, and complying with legal obligations.
Different categories of information may have different retention periods.
Data that is no longer required should be deleted or anonymized where appropriate, subject to applicable legal retention requirements.
We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, loss, disclosure, or misuse.
The Polderpass website, including its booking and checkout process, is required to operate using HTTPS.
However, no internet-based service or storage system can guarantee absolute security.
Subject to the GDPR and any applicable limitations or exceptions, you may have the right to:
Request access to personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data
Request restriction of certain processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing relies on consent
Lodge a complaint with an appropriate data protection supervisory authority
Some rights depend on the circumstances and legal basis under which information is processed.
To submit a privacy request or ask a question about how Polderpass handles personal information, contact:
Email: [email protected]
You may also contact us at:
Dutch Horizon Holding B.V.
Waterlandplein 292 E
1024NB Amsterdam
Netherlands
Phone: +31 20 636 26 24
We may need to verify your identity before completing certain requests to protect personal information from unauthorized access or deletion.
Where we rely on your consent, you may withdraw it at any time.
You can adjust available cookie and tracking preferences through the website’s cookie consent controls.
You may also contact [email protected] regarding applicable privacy preferences or requests.
Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.
Our website may contain links to websites or services operated by third parties.
Those third parties may maintain their own privacy practices and policies. Polderpass is not responsible for how an independent third-party website handles personal information after you leave our website.
We encourage visitors to review the privacy information provided by relevant third parties.
We may update this Privacy Policy when our website, services, technology providers, or legal obligations change.
When changes are made, the Last Updated date at the beginning of this page should be revised.
Visitors are encouraged to review this page periodically for the latest information about our privacy practices.
For questions about this Privacy Policy or the processing of your personal information, contact:
Polderpass / Dutch Horizon Holding B.V.
Waterlandplein 292 E
1024NB Amsterdam
Netherlands
Email: [email protected]
Phone: +31 20 636 26 24
KVK: 93130910
VAT: NL 863067773B01
This Privacy Policy should be reviewed by a qualified legal professional before publication. The Polderpass development brief expressly requires all drafted legal pages to receive professional legal review before the website goes live.
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