Last Updated: 24 August 2026
These Terms & Conditions govern the use of the Polderpass website and the booking of trips, tours, and travel experiences offered through Polderpass.
Polderpass is operated by Dutch Horizon Holding B.V., registered at Waterlandplein 292 E, 1024NB Amsterdam, Netherlands. By using our website or completing a booking, you agree to these Terms & Conditions.
Polderpass is a Netherlands-focused travel and tourism platform offering curated travel experiences and bookable trips.
The planned product range includes:
The project brief requires these products to be presented through a functional Shop with individual trip pages and a complete booking flow.
Polderpass is operated by:
Legal Company Name: Dutch Horizon Holding B.V.
Trading Name: Polderpass
Registered Address: Waterlandplein 292 E, 1024NB Amsterdam, Netherlands
KVK Number: 93130910
VAT Number: NL 863067773B01
Founder: Jeroen van Dijk
Email: [email protected]
Phone: +31 20 636 26 24
These are the company details provided in the Polderpass development brief.
You may use the Polderpass website for lawful purposes, including browsing travel information, viewing available experiences, contacting our team, and making bookings where booking functionality is available.
You must not use the website in a way that:
We may restrict access where reasonably necessary to protect Polderpass, its customers, or its technical systems.
Individual trip pages are intended to provide relevant information before a customer books.
According to the Polderpass brief, these pages should display:
Customers should review the applicable trip information before completing a booking.
Prices for bookable experiences should be clearly displayed on the relevant product or trip page.
The project brief requires product cards to show the trip name, destination, short description, duration, price, image, and a clear booking action.
The price applicable to your booking will be the price presented during the booking process, subject to any clearly disclosed applicable charges.
When online booking is available, customers can select an experience and proceed through the booking and checkout process.
You are responsible for providing complete and accurate information when making a booking.
Before submitting a booking, review details such as:
A booking should not be considered successfully completed merely because information was entered into the website. Completion is subject to the booking and confirmation process.
The Polderpass brief requires a complete booking flow with a confirmation page and automatic confirmation email after checkout.
Customers should review their confirmation information and contact Polderpass if they identify an error.
Keep your booking confirmation and relevant correspondence until the experience has been completed.
Polderpass is intended to use a secure, WordPress-compatible payment gateway.
The development brief gives Stripe or Mollie as examples but does not confirm which provider will ultimately be implemented.
The accepted payment methods and applicable payment conditions should therefore be displayed during checkout once the final payment system has been configured.
Customers are responsible for ensuring that the payment information they provide is valid and that they are authorized to use the selected payment method.
Trips and experiences may be subject to availability.
Availability may depend on factors including dates, capacity, group size, guides, transportation, venues, or other operational requirements.
Displaying an experience on the website does not necessarily guarantee availability for every requested date.
Current availability should be checked during the applicable booking process.
Where an experience has a specified meeting point, customers are responsible for reviewing the meeting information provided with the trip details or booking confirmation.
Customers should allow sufficient time to reach the meeting point.
Specific instructions provided for an individual experience form part of the relevant booking information and should be followed.
Customers are responsible for ensuring that the experience they book is appropriate for themselves and other members of their group.
You should carefully review any information provided regarding duration, location, group size, accessibility, physical activity, or other relevant trip requirements.
You are also responsible for providing accurate participant and contact information where requested.
Private Tours form part of the planned Polderpass product range and are intended to offer personalized experiences.
Specific arrangements for a private experience may depend on the customer’s requirements, availability, group size, and agreed itinerary.
Any special arrangements should be confirmed before the applicable booking is finalized.
Cancellation and refund conditions should be clearly communicated before booking and linked from individual trip pages.
The Polderpass project brief requires a dedicated Return & Refund Policy covering:
Please review the Return & Refund Policy and the cancellation information applicable to your specific trip before completing your booking.
The supplied brief does not specify exact cancellation windows, percentages, or refund processing periods. These should therefore not be invented in these Terms.
Travel experiences can occasionally be affected by circumstances that require changes to schedules, routes, meeting arrangements, or other details.
Where a material change affects an existing booking, relevant information should be communicated to affected customers where reasonably possible.
Any specific rights or remedies associated with cancellations or changes should be handled in accordance with the applicable booking conditions and Return & Refund Policy.
Polderpass aims to present clear and useful information about its travel experiences.
However, travel information can change. Opening hours, transportation arrangements, event schedules, availability, meeting points, and other third-party information may be updated by the relevant provider or authority.
Customers should review the latest information supplied with their booking before traveling.
Certain parts of a travel experience or website functionality may involve third-party providers.
These could include transportation operators, venues, activity providers, accommodation providers, payment processors, or other service providers depending on the specific experience.
The development brief does not identify all final third-party providers, so this policy does not name providers that have not yet been confirmed.
We aim to keep the Polderpass website accessible and functional but cannot guarantee uninterrupted availability.
Access may occasionally be interrupted because of maintenance, technical problems, security requirements, updates, or circumstances outside our reasonable control.
Unless otherwise indicated, content created for and owned by Polderpass, including website text, branding, graphics, and original materials, may be protected by applicable intellectual property laws.
You may use the website for normal personal browsing and booking purposes.
Website content may not be reproduced, commercially redistributed, or presented as your own without appropriate permission unless applicable law allows otherwise.
Personal information submitted through Polderpass is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, processed, stored, and protected.
Our Cookie Policy provides additional information about cookies and similar technologies.
The Polderpass brief requires GDPR-compliant cookie consent before tracking begins.
It also specifically requires the Outbrain tracking pixel to activate only after explicit visitor consent.
Further details should be provided through the Polderpass Cookie Policy and website consent controls.
Polderpass may provide links to third-party websites for useful travel information or other relevant resources.
A link does not necessarily mean that Polderpass controls the third-party website.
External websites may operate under their own terms, privacy policies, and practices.
We may update these Terms & Conditions when our website, travel services, booking procedures, or legal obligations change.
The Last Updated date at the beginning of this page should be revised when material changes are made.
Terms applicable to an existing booking may also depend on the conditions presented or agreed when that booking was made.
If you have questions about these Terms & Conditions, a booking, or a Polderpass experience, contact:
Polderpass / Dutch Horizon Holding B.V.
Waterlandplein 292 E
1024NB Amsterdam
Netherlands
Email: [email protected]
Phone: +31 20 636 26 24
KVK: 93130910
VAT: NL 863067773B01
Explore curated Dutch experiences, cultural journeys, hidden gems, and memorable getaways with Polderpass.
Discover the Netherlands through carefully curated day trips, cultural tours, hidden gems, weekend getaways, and authentic local experiences.